Frequently Asked Questions
How Do I Reset My Password?
You can reset your password here. Just enter your email address and a new password will be emailed straight to your inbox.
What if my payment is declined?
There may be a few reasons why your card has declined:
- You may have insufficient funds.
- Your card billing details may not have been entered correctly at checkout or your card has expired.
- Your card issuer may have declined your payment and they don’t tell us why so, we would recommend getting in touch with them for further information.
- If none of these applies to you, please contact us at firstname.lastname@example.org
What currency will I be charged in?
You will be charged in the currency shown on the product pages and checkout. If you not paying in your local currency, your payment will be converted by your card issuer. This may be subject to a conversion fee depending on the policy of your bank.
Do you accept PayPal Payments?
We are an online shop that can accept PayPal payments. Please note though that amounts are calculated to USD$. The amount will automatically be calculated at checkout. Please also ensure that your verified address on your PayPal account matches the delivery address on the order to avoid delay. This is required for Seller Protection by PayPal.
Do I have to pay additional taxes and duties?
Your order may be subject to import duties and taxes which are issued by your local government once your parcel reaches the destination country and these charges are the responsibility of the recipient. We recommend contacting your local customs office for further information as customs policies differ from country to country. Please note, customs may hold your parcel and cause delivery delays.
What other forms of payment do Click Or Buy accept?
Click Or Buy accepts payments from Visa, and MasterCard via PayPal Credit. If you have any issues during checkout, please contact our customer support team at email@example.com.
You’ll see our company name on your invoice and on your transaction history if you pay by credit or debit card.
Is Click Or Buy products stocked in any retail stores?
No, not currently. Our products are available exclusively online.
What happens if I didn’t receive my confirmation email?
Please check all folders in your inbox including junk and spam folders. If you still can’t find your confirmation email, please email us to firstname.lastname@example.org.
My order status is ‘unfulfilled’, what does this mean?
When your order status states ‘unfulfilled’ it means your order has been accepted and processed and once dispatched the status will change to ‘fulfilled’. Once fulfilled, you should receive an email providing you with your tracking number.
How do I change the email address for my order?
Please email us at email@example.com if you would like to change the email address provided at checkout.
How can I change a product in my order?
Unfortunately, no changes to an order can be made after it has been placed but please email firstname.lastname@example.org as soon as possible if you would like to cancel your order and place a new one. Our distributor’s process orders quickly, but we will try our best to process your request.
How do I change my shipping option?
Unfortunately, no changes can be made after you’ve placed your order. This includes changes to the delivery option, delivery address, payment method or the products in the order.
However, there might be enough time to cancel your order and create a new one. If you wish to do so, please submit a request with our customer support team below ASAP, and we’ll cancel your order if it hasn’t been processed and packed yet.
How do I change my shipping address?
Please email us at email@example.com as soon as possible if you entered an incorrect shipping address and please provide us with the correct details, we will try our utmost to correct these changes before its too late.
How do I cancel my order?
Please email us at firstname.lastname@example.org as soon as possible if you would like to cancel your order. Our distributor’s process orders quickly, but we will try our best to process your request.
Does Click Or Buy ship internationally?
Click Or Buy currently ships to 70 countries worldwide. For more information, visit our shipping information page.
How long does shipping take?
All local orders should arrive within 7 business days of the purchase date. For international orders, please allow on average 9 to 13 business days for high demand orders and 7 to 21 business days for no rush orders to be delivered. The time it takes for these orders to arrive varies depending on your location, and how quick your local postal or courier service is. For more information, visit our shipping information page.
How much is shipping to my country?
We offer free shipping worldwide with an express flat rate for EU and UK orders. For more information, visit our shipping information page.
When will my order be dispatched?
Processing takes 2-3 business days. And as soon as one of our carriers picks up your parcel you will receive a shipping confirmation email with a tracking number. For more information, visit our shipping information page.
What is your returns policy?
We do not offer monetary refunds, so please choose carefully when deciding on products you wish to purchase.
Please note, this is only applicable for items still within 30 days of purchase, providing that the product is:
– Unworn and returned in the original condition.
– Have all tags, and plastic stickers attached.
– Include the original packaging, without postal labels.
If the order is less than $50USD, it is the customer’s responsibility to pay all freight and associated shipping charges to return the item.
In the case that items are greater than $50USD, Click Or Buy will reimburse return shipping costs up to $30USD.
We will be more than happy to discuss the details of your return via email at email@example.com.
How does returns on sale items work?
All items purchased on sale are final unless the product is deemed faulty so, please be mindful when selecting.
To file a return/exchange, please email: firstname.lastname@example.org. If eligible for a return/exchange you will be contacted via email within two business days with the return instructions.
How does the warranty on returned products work?
If you consider your item to be faulty, please email our customer services team that will then be in contact with you to discuss your warranty claim.
Faulty items returned will be sent a pre-paid return shipping label. We recommend using a reputable postage service with tracking as Click Or Buy is not liable for any lost returned items. Click Or Buy will reimburse the standard shipping cost onto your original form of payment or PayPal account.
Once your return has been received and processed, you will receive an email from Click Or Buy with either an invoice for a new item or a gift card code.